Return and Replacement

We are committed to the complete satisfaction of our customers and strive towards making your shopping tour a pleasant experience through dedicated and professional customer service.

Your ordered item doesn't fit or please you?

No problem. Just send us a quick e-mail and we will find a quick and easy solution. According to German legal standards you have a one-month valid right of withdrawal. (Please find more detailed information about our return service in our Right of withdrawal.)

There was something wrong with your article?

We are sorry − we will fix it! We promise. Despite our best efforts, mistakes can still happen.
In case of a complaint about the article, please contact us asap and give us the chance to show you how important your satisfaction is to us. Our service team is prepared to find a quick and easy solution for your case!

Easy replacement

If you wish to replace your article with a different colour or size, please contact our customer service first, to check availability of the desired items. In case we have it in stock, we will be happy to reserve it for you.

Return − Easy and simple

That's how it works:

1. Put the article back into the original box.
2. Fill out the return form which comes with every order and add it to the return bag. This way, we can process your return even faster!
3. Close the return bag. You may use our original black bags for returning an order. It has an adhesive strip which should close again safely.
4. Send the parcel back to us.

Address for returning:

Trends & Brands GmbH
Paulusstr. 21−23
53227 Bonn

Refund

In case you return an order, we will refund you within the next 30 days via the same payment method that you have chosen to pay with. (For further information about return and refund, please read our Right of widthdrawal.)

You have a question?

» Here you will find the frequently asked questions (FAQs)

For all further questions we are at your service 24/7 via e-mail: service@kissafrog.de

Our committed service team will answer all your questions regarding your order in six different languages. Please make sure to provide your customer number or order number with questions concerning your order.

Shortly, you may also contact our telephone support:
+49 (0) 700 − 54 77 23 764 (0700 − KISS A FROG)
(Fees for calling from within Germany: 0,063 €/30 sec. from T-Com-landline. Please note: Calling fees from outside of Germany vary according to your landline/cell phone provider!)