Right of withdrawal for the consumer
Right of withdrawal for the consumer
Right of withdrawal
The customer can withdraw from the contractual agreement within one month without having to give any reason in writing (e.g. letter, fax,
e-mail) or − if the goods have been handed over to the customer before the deadline − by returning the goods. The time-line
commences with receipt of this notice in writing, however not before the goods have reached the recipient (with recurrent deliveries of similar
goods not before receipt of the first partial delivery) and also not before fulfilment of our duty of disclosure as per § 312c para. 2 BGB
(German civil code) in connection with § 1 para. 1, 2 and 4 BGB-InfoV as well as our obligations as per § 312e para. 1 clause 1 BGB in
connection with § 3 BGB-InfoV. The customers right of withdrawal is reserved when sending the withdrawal or sending the goods back in good
time. The withdrawal is to be addressed to:
Trends & Brands GmbH
Paulusstr. 21−23
DE – 53227 Bonn
E-Mail: service@kissafrog.de
Withdrawal consequences
In the event of a valid withdrawal, the services received by either party shall be returned and any possible accrued benefits (e.g. interest)
shall be released. In the event that the customer is partially or wholly unable to return the goods received from us or only be able to do so
in a deteriorated condition, the customer shall to this extent, have to provide an according compensation. This shall not apply in the event
that the deterioration of the surrendered goods is due to the inspection of the goods as it would have been possible in a shop. Incindentally
you can avoid the duty of compensation for a deterioration of the surrendered goods through intended usage by not using it like your property
and by refraining from any action which might affect the goods' value. Goods which can be sent by parcel shipment are to be returned at our
risk. The customer is responsible for bearing return shipping costs when the product delivered by the seller complies with the customer's
order, when the price of the item to be returned does not exceed a value of 40 Euros, or, in case of a higher value, if the customer has not
provided the payment or a partial payment in accordance with the closed contract at the time of the withdrawal. Otherwise, returning the goods
is free of charge to the customer. Items not able to be sent by parcel shipment will be collected from the customer. The customer has to fulfil
the obligations for the refund of payments within 30 days. The deadline shall commence for the customer on the date of sending the notice of
withdrawal and for us, following its receipt.
− End of withdrawal instructions −