Shipping information

We always ship our goods insured with online tracking.

Delivery locations

KISSaFROG accepts orders from Europe, North- and South America, Asia and Australia.

Shipping costs

Shipping to	Shipping costs per parcel	Delivery time (business days)
Germany	4,99 EUR	1−2
Europe*	15,00 EUR	2−4
North- and South America, Asia, Australia*	35,00 EUR	2−4

*Please note, that there may apply CUSTOM CHARGES with orders from outside of the European Union, which the customer is obliged to bear. For legal reasons we can not declare an order as a gift or a sample.

Payment methods

	Bank transfer/Debit » That's how it works For payment via bank transfer please transfer the complete due amount to our bank account. We will provide all bank details in the confirmation e-mail that you will receive right after confirming your order. We will ship your order as soon as we received your payment on our account. Please note that international bank transfers may take up to 5 business days to be processed and finalized. As reference please make sure to provide the order number which will be given to you via e-mail. This way the payment confirmation process will be accelerated. Please ask your bank about potential bank fees that may apply for international money transfers. Any fee that may apply has to be paid by you.
	PayPal » That's how it works What is PayPal? PayPal is an internationally accepted online payment service which is absolutely safe, easy and quick - without any additional costs for the customer! Safe: You only provide your bank account information or credit card data to PayPal once. This way you do not have to send it everytime you shop online. Easy: Your payment only takes two clicks, because all bank- or credit card data is saved in your PayPal account, instead of filling it in over and over again. Quick: PayPal payments are processed very fast. This way your order can be sent out soon after payment. Sign-up and use PayPal immediately: Sign-up on PayPal at: www.paypal.com/signup Link your bank account or credit card with your PayPal account and start paying via PayPal. You already have a PayPal account? Then please use the PayPal button during the check-out process which will direct you to the PayPal website. Note: Please note that your paypal account has to show a sufficient balance for processing the transaction in case you do not use your credit card for PayPal payments.
	Credit Card » That's how it works We accept MasterCard and VISA. The due amount will be reserved on your credit card balance when placing an order in our shop. As soon as we send the order, the amount will be withdrawn from your credit card. For a payment via credit card you will need your credit card number, der date of expiry and the security number. The security number is a special control tool of the credit card company which secures that the credit card is physically existent and available. MasterCard and VISA have 3-digit security numbers which you will find on the back of the card.

Price information

All prices are listed in EURO.
Valid prices are the prices given when ordered. Information about special offer durations are given exactly where the offers are promoted in the shop.

Value added tax:
The prices shown on our website include 19% VAT, excl. shipping costs.
The 19% VAT will be deducted from your VAT-free bill. Please note, that there may apply custom charges with orders from outside of the European Union, which the customer is obliged to bear.

Ordering process

That's how easy it works:

1. Log in or sign up as a new customer
2. Place item(s) in your shopping cart
3. Confirm order
4. Go to check-out
5. Select delivery address and payment method
6. Check-out
7. Make a payment
8. Receive items shortly after